Wyoming strengthens top down communication using Chromebox for meetings

Posted by Flint Waters, CIO of the State of Wyoming

Editors note: Today’s guest blogger is Flint Waters, CIO of the State of Wyoming. Since outfitting its conference rooms with Chromebox for meetings, the state spends far less on video conferencing and has transformed how teams communicate and connect with each other and the citizens they serve. See how Wyoming and many other institutions and organizations are using Chromebox for meetings to create a culture of collaboration that translates to greater productivity and better service. 

When I came to work for the State of Wyoming four years ago, five people reported to a contract CIO and operations happened at government speed. The department drew in 300 people from other agencies, and IT teams were assigned to different opportunities. I wanted consolidated IT rather than siloed and needed a culture of urgency and innovation for the state, so we began looking at tools to help us do that. Building on the efforts of the previous administration, the Governor moved all state employees to Google Apps for Work. Today, Chromebox for meetings improves transparency and brings public servants, citizens and elected officials closer together.

Before moving to Chromebox for meetings, we spent $1.5 million a year on a legacy video conferencing system. I felt we weren’t getting enough capability with the technology for the amount of money we were spending. So we phased out all the Tandberg systems and got 178 Chromebox for meetings licenses using a small fraction of our budget.

The cost savings is tremendous, but we’re even more thrilled with the way Chromebox for meetings transforms how we do our jobs and think about public service. Specifically, this technology cuts down on bureaucratic processes and hierarchical protocol. Everyone from the Governor and executives to agency directors use Chromebox for team, cabinet-level and all-hands meetings. Participants can comment and ask questions regardless of their location. We’re also introducing Chromebox for meetings throughout the school system to improve communication between teachers, administrators and students.

With Chromebox for meetings, we’re opening up meetings and making them less formal. We have Chromeboxes in our halls, allowing people to gather around and have impromptu meetings that anybody can join — the closest thing to a watercooler conversation you can get over the Internet. It’s also easier to work together on documents that are viewable on monitors at the stations, making meetings even more interactive and productive.

This technology has also reduced people’s travel time and increased productivity. Wyoming is a large state with a small population and a lot of open road between cities — you can drive for miles on the highway without seeing another car. Chromebox for meetings shortens the distance between offices by allowing people to have a face-to-face interaction without getting in their cars.

I get most excited about the fact that we can be collaborative with Chromebox for meetings. In the future, I’d like to set up an online help desk via live Hangout that’s accessible through the state’s website, so that when web visitors need help, we’d be there to help them right away. We’re connecting people at all levels of government to each other and to the public. With Google tools we can move as fast as our ideas can take us, which is just what we need to bring startup innovation and agility into the halls of government.

Read More..

IT makes a difference in improving patient care at Wyoming Medical Center

Posted by Rob Pettigrew, Information Technology Director, Wyoming Medical Center

Editors note: Today’s guest author is Rob Pettigrew, Information Technology Director at Wyoming Medical Center — the first hospital in the United States to go Google. See what other organizations that have gone Google have to say.


As the IT team at a medical facility, we’re here to help caregivers keep people healthy. Google Apps for Work provides superb reliability and security so we can empower our 1,219 staff members and 233 partner physicians to provide exceptional care. The IT team can now focus on maintaining and improving nearly 200 clinical applications that support services such as cardiology and neurological specialties, instead of worrying about email maintenance.

This is especially important in a rural setting like ours. The state has only about 600,000 people spread over 100 square miles, and we serve as a hub of medical expertise. Even with only 217 beds, we can offer the same services as many larger hospitals by working efficiently. In 2014, we saw 9,000 patients, conducted 5,000 surgeries and welcomed 1,200 new babies into the world.

We previously used Novell GroupWise for calendaring and email, but it was expensive, difficult to support and suffered frequent outages. My crew often spent many late hours trying to get GroupWise working after a server outage. We considered other alternatives. Microsoft SharePoint was too expensive, as were dedicated applications for telemedicine and video conferencing. Microsoft’s cloud offering was a possible contender for email, but it was much more expensive and a less mature product than we would have liked. We made up our minds that Google was the way to go. We trusted their exceptional security and privacy procedures and signed on.

Switching to Google Apps has resulted in six figure savings year after year, including decommissioning multiple physical servers. The flexibility of Google Apps helps us collaborate in ways we never could before. Google Hangouts has helped us advance the quality and reach of care. Now clinicians in remote areas can get advice from specialists, such as our neurosurgeons and cardiologists, helping us spread the wealth of expertise across the state, We also use Google Hangouts to streamline the recruiting and hiring process. Candidates submit resumes by Gmail, and HR staff interviews potential hires via Hangouts.

Nurses also use Google Apps to communicate instantly. With Google Drive and Google Docs they discuss and share data on topics such as medication delivery, credentials, blood-borne pathogens, education and so on. With Google Groups, the medical center uses SMS email addresses to communicate directly to users’ cell phones for staffing requests, trauma calls and other communications that require instant responses.

Much has changed since I joined Wyoming Medical Center in 2006. When I started in 2006, reporting and spotting trends was difficult because data was trapped in rigid enterprise systems such as our electronic medical records (EMR) and human resources (HR) software. Today, we can surface and report on large blocks of data from our electronic medical records and HR databases by using Google Sheets. This agility is a big win for strategic activities like spotting population health trends. It’s clear that Google Apps has been among the most positive shifts in helping our IT team make greater contributions that further the health and well-being of people across Wyoming.

Read More..